VNA patients are highly satisfied: Survey
Apr 06, 2010
(April 6, 2010) Patients of the Visiting Nurse Association & Hospice of Northern Berkshire, Inc. remain among the most satisfied in the country, according to a comparison of a national patient satisfaction database.
VNA & Hospice is in the top 25 percent of 350 agencies in the Fazzi Associates’ Patient Satisfaction System. Fazzi named the local VNA “a national best practice agency” because of the high ratings its patients give for the care they receive.
“Agencies named as national best practice agencies are proven leaders and have excelled in one of the most important measures of an agency’s quality program — patient satisfaction,” said Gina L. Mazza, RN, BSN, Fazzi’s total performance director.
VNA & Hospice patients are asked about their satisfaction in areas such as coordination and provision of care, patient teaching, family communication, pain relief effectiveness, and the likelihood they will choose the agency again and recommend it to others who need care.
Richard Palmisano, FACHE, president and CEO of Northern Berkshire Healthcare, VNA’s parent organization, thanked VNA staff for the dedication and commitment to patients that earned Fazzi’s 2009 Award of Distinction for superior performance in patient satisfaction.
“This award provides national recognition of something I have known all along,” Palmisano said, “VNA & Hospice employees live our organization’s mission day in and day out by providing exceptional healthcare from the heart. Further, this award is a credit to our VNA staff and leadership, who are so deserving of recognition for excellence in the care they provide.”
The VNA & Hospice of Northern Berkshire provides nursing, palliative and hospice care services needed to recuperate from illness, injury, or childbirth, or to manage an acute or serious medical condition while patients enjoy the comfort and security of their own home. The agency serves more than 1,100 patients each year. Members of VNA’s clinical team include nurses, physical, speech, and occupational therapists; medical social workers; and certified home health and hospice aides. |
