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Patient & Family Advisory Council (PFAC)

(413) 664-5240




The Patient and Family Advisory Council of North Adams Regional Hospital is a partnership of patients, family members, and professional caregivers.  We are dedicated to improving hospital programs, policies, and the overall quality of care provided to our patients and their loved ones.


North Adams Regional Hospital’s PFAC members serve as "the patient’s voice" and represent the patient and family member perspective in hospital organizational decision-making.

Read our annual report here.


North Adams Regional Hospital PFAC

Our Council consists of nine dedicated community members and hospital staff who are committed to working together. Six of the Council members are current or former patients or family members from the communities served by the hospital.


Effective October 1, 2010, the Department of Public Health (DPH) required all acute, chronic, and long-term care hospitals in Massachusetts to establish a Patient and Family Advisory Council (PFAC). The purpose of these councils is to provide a way for patient and family members to advise the hospital on matters such as patient - provider relationships, institutional review boards, quality improvement initiatives, and patient education on safety and quality, to the extent allowed by state and federal law. While the PFAC was formed to comply with the DPH regulation, North Adams Regional Hospital has embraced the work of the council. NARH held its first Council meeting on October 27, 2010.



  • Build a presence within the North Adams Regional Hospital community.
  • Improve customer service by incorporating patient perspectives.
  • Provide accessible information to patients, families, and visitors.
  • Empower patients to be active partners in their care while at North Adams Regional Hospital.
  • Advocate for improving the patient experience of patients, their families, and visitors.
  • Provide patient-centered input into planning and other decisions surrounding their care.
  • Improve patients' understanding of their care.


How to Get Involved:

If you are a NARH-area community member and are interested in learning more about the Hospital’s Council, please contact Paula Markland in Patient Relations at 413-664-5240.


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